Chapter 4 Communicating for Success(1)

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  • Points 100
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COSMETOLOGY Chapter 4: Communicating for Success Links to an external site. (study guides)

1.What am I learning today? Chapter 4

LO1=The golden rules of human relations

2.  Why am I learning this?

           When keeping the golden rules of human relations in mind, you will deal with difficult situations more successfully.

3.  How will use this?

             Dealing with situations you are likely to encounter.

4.  How will I be assessed?

      Poll questions, exit question, workbook, test 

DO NOW!

       List the golden rules of human relations

1.    What am I learning today?

LO2=The definition of effective communication

2.  Why am I learning this?

             communicating effectively-with purpose is the basic of all long-lasting relationships with clients and coworkers.

3.   How will I use this?

           When interacting with clients and coworkers on a daily basic.

4.  How will I be assessed?

          Chapter test, poll question, lesson exit question. workbook.

 DO NOW!    Define reflective listening

1.    What am I learning today?

LO3= How to conduct a successful client consultation/needs assessment.

2.    Why am I learning this?

             The consultation is one of the most important parts of any service.

3.    How will I use this?

              When communicating with the client to determine their needs and how to achieve the desired results.

4.  How will I be assessed?

               Lesson exit question, poll question, workbook, chapter test

DO NOW!  What are the elements of the 10 step consultation methods

1.    What am I learning today?

 LO4= Special issues in communication

2.    Why am I learning this?

             You will sometimes encounter situations that are beyond your control

3.    How will I use this?

              Handling tardy clients, scheduling mix-ups and unhappy clients

4.     How will I be assessed?

              Lesson exit question, poll questions, workbook, and/or chapter test

DO NOW!  What are four examples of how a salon professional should handle an unhappy client?

1.   What am I learning today?

LO5= Building open lines of communication with coworkers.

2.    Why am I learning this?

               Having a professional manner is your first step in making meaningful communication possible

3.    How will I use this?

                In the salon community which is a close knit one in which people spend long hours working side by side

4.    How will I be assessed?

                 Exit question, poll question, chapter test, workbook..

DO NOW! List at least five things to remember when communicating with your coworkers.

              

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